Our Process

A Transparent Look at How We Serve Our Clients

From the first call to the follow-up, every step of working with A New Leaf Painting is designed to be clear, stress-free, and centered entirely around you. Here is exactly what to expect.

1

📞

Contact Us

Reach out by phone, text, or through our online estimate form — whichever is easiest for you. We return every request the same day. If you contact us after hours or on the weekend, you will hear back the next business day. No voicemail black holes. No waiting around.

2

🏠

On-Site Estimate

A New Leaf Painting’s estimator will meet you at your home to walk every surface, assess conditions, identify any repairs needed, and build a detailed, itemized proposal. You will receive your written estimate on the spot — or by the next business day at the latest.

✓ No pressure — just a thorough, honest assessment
✓ Itemized pricing — you see exactly what you’re paying for
✓ Locked estimate — our quote is our price, no surprise add-ons

3

🎨

Color Consultation

Choosing the right color is harder than it sounds — especially in Florida, where intense natural light makes colors look completely different on your walls than they do on a paint chip. We offer a free color consultation on select projects and bring large-format samples directly to your home so you can see exactly how your colors will look before we start. No guessing. No regrets.

✓ 1-Hour Free Color Consultation
✓ Test colors in your actual light conditions before committing
✓ Final colors must be submitted 3–7 days before project start

4

📅

Getting on the Calendar

Once you’re ready to move forward, a 10% deposit secures your spot on our schedule and you’ll receive an email confirmation with your project start date. As your start date approaches, we’ll reach out to confirm timing and answer any remaining questions. For exterior projects, pressure washing is scheduled separately in the weeks prior to the paint date.

💡 We stay busy — especially in the spring and fall. The sooner you book, the sooner we can get your project locked in.

5

📋

What’s Next? Client Responsibilities & FAQ

Once you’re booked, there are a few things we ask of you before the project begins. Being prepared means your project starts on time, runs smoothly, and finishes exactly the way you imagined. We’ve put together detailed action plans for both interior and exterior projects — here’s a quick overview of what to expect from each.

🏠

Interior Projects

Before we arrive, please remove pictures, small items from the areas being painted. Empty bookshelves and countertops if they’re in the work zone. Final color selections must be submitted 3–7 days before start.

View Full Interior Action Plan →

🏡

Exterior Projects

Before we arrive, please remove decorations, and small accessories away from the house. Trim back any landscaping growing against the siding. Final color selections must be submitted 3–7 days before start.

View Full Exterior Action Plan →

Frequently Asked Questions Before Your Project Starts

When do I need to submit my final paint colors? ▼

Interior projects require final color selections 3 days before the start date. Exterior projects require them 3-5 days in advance. If you plan to color-match existing paint, let us know by email. Late color submissions can delay your project start — locking in colors early keeps everything on schedule.

Do I need to be home while the crew is working? ▼

No. The majority of our clients are comfortable with our background-checked, uniformed crew working in their home during regular hours. If you won’t be home, we can arrange a secure lockbox for key access. Please note that even for exterior projects, our crew may need to access the interior to paint exterior doors.

What time does the crew arrive each day? ▼

Our crews typically arrive between 7:30–8:30 AM on the first day of your project. If you need a different start time, let the Crew Leader know and they will do their best to accommodate. On occasion, depending on project needs, work may extend past 5:30 PM.

What if I want to make changes after the project starts? ▼

Any significant changes from the original proposal require a written, signed change order before additional work begins. Our operations manager will prepare the change order estimate and walk you through it. No work outside the original scope happens without your authorization.

How does payment work? ▼

A 10% deposit is required to get your project on the calendar. The remaining balance is due upon completion. Crew Leaders can accept check payments on-site. Credit or debit card payments are accepted with a 3% processing fee. ACH (electronic check) transfers are accepted with no additional charge. A receipt will be provided once payment clears.

Do I need to provide water or electricity? ▼

Yes — please ensure both water and electricity are available and accessible throughout the project. Let the Crew Leader know which bathroom our team may use and the best location to set up tools and equipment. For exterior projects without interior bathroom access, our crew will use a nearby local store.

6

🤝

Pre-Job Walkthrough

On the first day of your project, your on-site Project Manager walks the job with you before a single drop of paint is opened. We review the estimate together, walk every surface, confirm your color selections, and make sure the crew understands exactly what you expect. This is how we eliminate miscommunication before it can happen — not after.

7

🔧

Prep Work

You’ve heard it before — prep work makes the paint job. This is where the real craftsmanship happens and where most painters cut corners. We don’t. Every surface gets the preparation it needs before a brush or roller touches it.

✓ Furniture moving & full floor protection
✓ Drywall repair — holes, cracks, nail pops
✓ Scraping, sanding & surface cleaning
✓ Caulking gaps around trim & windows
✓ High-adhesion priming & stain blocking
✓ Wood rot & stucco repair where needed
👉 This is the difference between a paint job that lasts 3 years and one that lasts 7–10+.

8

🖌️

Painting

This is where the transformation happens. Our uniformed, background-checked crew applies premium Sherwin-Williams Emerald and Benjamin Moore Aura — minimum two coats on every surface, every time. Clean lines. Even coverage. No shortcuts. And every single day, before we leave, the jobsite is cleaned up completely. You should never feel like you’re living in a construction zone.

✓ Sherwin-Williams Emerald & Benjamin Moore Aura exclusively
✓ Minimum two coats on all walls surfaces
✓ Daily cleanup — every single evening before we leave
✓ On-site Project Manager present throughout

9

Final Walkthrough & Touch-Ups

When the painting is complete, your Project Manager walks every room or every surface with you — inch by inch. Anything that doesn’t meet your expectations gets touched up on the spot before we consider the job finished. We do not pack up and leave and hope you’re happy. We confirm it in person. Your satisfaction is the only signal that the project is done.

🛡️ Every project is backed by our Iron-Clad Guarantee — professional results or your paint is 100% free.

10

📣

Follow-Up Call

Within a week of completing your project, someone from our team will personally reach out to make sure everything exceeded your expectations. This isn’t a formality — it’s how we catch anything we may have missed and how we continue to earn the trust that drives over 60% of our business through referrals. After 25 years and 5,000+ projects, we still pick up the phone.

Ready to Get Started?

Experience a Process Built Around You

Most contractors leave you guessing; we leave you certain. We’ve engineered a seamless, high-performance process centered entirely around your experience. From the first drop cloth to the final inspection, our systematic approach ensures you always know exactly what’s next—eliminating the stress and delivering uncompromising results

No stress. No mess. No surprises. Just a clean, professional paint job backed by 25 years of experience and our Iron-Clad Guarantee.

📅 Schedule Free Estimate
📞 (904) 615-6599
✅ Free On-Site Estimate
✅ Locked Pricing
✅ Iron-Clad Guarantee
✅ 750+ Five-Star Reviews
✅ Licensed & Insured